Returns & Exchanges
At The Alley, we want you to be completely satisfied with your purchase. If your new fashion finds aren't a perfect fit, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Return
Log into your account portal and select the order you wish to return to receive a unique Return Authorization number.
Pack Your Items
Securely place the unworn items with original tags attached into their original packaging to ensure they are protected during transit.
Attach the Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your return package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; your refund will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing