Frequently Asked Questions
Everything you need to know about shopping at The Alley.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Returns are processed within 5 business days of receiving the item back at our warehouse.
How do I find my correct size?
Each product page includes a detailed size guide. We recommend measuring your bust, waist, and hips to compare against our specific garment dimensions for the best fit.
What payment methods do you accept?
The Alley accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Do you restock items that are sold out?
We frequently restock our core collection. For limited edition drops, once they are gone, they are usually gone for good. You can sign up for 'Back in Stock' notifications on any product page.
Can I change or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 1 hour of placement by contacting our customer support team.